Aisha Thomas
Guest Relations Manager · Luxury resorts
- aisha.thomas@example.com
- North Goa
- linkedin.com/in/aisha-thomas-hospitality
Profile
Hospitality professional with 9 years in luxury resorts in Goa and Kerala. I lead front office and guest relations teams that turn first-time guests into regulars, host weddings and large groups calmly, and keep guest scores high. Raised guest satisfaction from 86 to 94 and repeat bookings by 22%.
Experience
Guest Relations Manager
Nov 2020 – Present
The Coral Bay ResortNorth Goa
- Lead 18 people across front office, concierge and guest relations for a 160-room resort.
- Raised guest satisfaction from 86 to 94 with a personal call before every arrival.
- Host 40+ destination weddings a season, working with families, planners and vendors.
Front Office Manager
Mar 2017 – Oct 2020
Backwater RetreatKumarakom, Kerala
- Ran the front office of an 80-room lake resort; online review rating rose from 4.2 to 4.7.
Education
B.Sc., Hospitality and Hotel Administration
Jul 2012 – May 2015
Institute of Hotel Management, Goa
Skills
Hospitality
- Guest relations
- VIP and wedding groups
- Complaint resolution
- Upselling
- Team training
Systems
- Opera PMS
- Microsoft Office
Certifications
- Certified Guest Service Professional
Languages
Konkani (Native), English (Fluent), Malayalam (Fluent), Hindi (Professional)