Help with LokMilo
Frequently asked questions
One store, several locations
A store is the shop you manage in LokMilo, with its own storefront, catalog and plan. A location is a physical branch within that store, with its own stock and billing counters.
For example, a main-road branch and a market branch can be locations of the same store. Ultimate’s location allowance applies within one licensed store. A separate store with its own storefront needs its own license, even when the same owner manages both.
More questions about plans and orderingWhat does the Free plan include?
Free to start · Up to 10 active products · See plan details
Your initial store can start free. Review the product, location, counter and staff limits on the pricing page. Each additional active store requires its own license.
Do I need an account or a business email first?
No existing account or special business email is needed. Use an email address or mobile number you can access to create an account or sign in. Both use the same screen. Email and phone sign-in use a verification code; Google sign-in is also available.
The phone selector offers India (+91) and the United States (+1). Enter the national 10-digit number without repeating the country code. For other countries, use email or Google.
What if my verification code does not arrive?
Check the email address or mobile number and country code. For email, check your spam folder too. If delivery is slow, enter the code when it arrives or wait for the resend option. If sending fails, try again or choose another sign-in method. Repeated requests may require a longer wait.
Do paid plans renew automatically?
Paid plans are billed once a year through Razorpay and do not auto-renew. You choose whether to renew. See the current plans and refund policy before paying.
How do customers order, and who delivers?
Customers open a seller’s storefront, browse items and submit an order. The seller receives the order and handles fulfilment. Ask the seller about availability, delivery area, charges, timing or pickup before ordering.
LokMilo provides the ordering tools. The seller arranges delivery or pickup; placing an order does not book a LokMilo courier. For order changes, delivery questions or a store-purchase refund, contact the seller directly. Read the order terms for details.
Where can I read the policies or close my account?
Read our Terms & Conditions and Privacy Policy. Signed-in sellers can review the consequences on the account deletion page before deciding to close their account.
Still need help? Email support@lokmilo.com.