Privacy Policy

Seller accounts: your phone number or email (used to sign in), your store's name, address, and business details you add in settings, and the catalog, billing, khata, and rewards data you create while running your shop.

Customers of stores: when a customer places an order or booking on a seller's storefront, we collect the name, phone number, and email they enter so the order can reach the seller and status updates can reach the customer. Sellers may also record customer details (for khata or rewards) — that data belongs to the seller's business.

Personal pages and invitations: the profile, CV, education, work history, links, photos and other content you choose to add; event details, guest names and contact details, replies, wishes, updates and gift records. Publishing a page or sharing an invitation makes the selected content available to people who can open it. Add other people's information only with their permission.

Payments: subscription payments are processed by Razorpay on the web, Google Play Billing on Android, or Apple's App Store on iOS. RevenueCat helps validate and manage mobile subscriptions. We and our subscription providers process purchase history, product and transaction identifiers, subscription status and the business identifier used to associate a purchase with your account. We do not receive your payment-card details or bank authentication credentials from these checkout services. UPI details you enter for your own business or invitation are stored to display your payment instructions; LokMilo does not hold those payments.

App and service operation: account and device push-notification identifiers, app interactions such as subscription-screen events, and technical request information needed to operate, secure and troubleshoot the service. Google's barcode-scanning services also collect device and app information, installation identifiers, scanning events, performance information and error codes for diagnostics and usage analytics. Camera and photo access is used when you choose to scan a barcode or upload an image. Scanning a barcode does not upload a camera recording.

To run the product: sign you in, show your dashboard, deliver orders to sellers, send order verification codes and status emails, send app notifications sellers opted into, activate and restore paid plans, prepare the pages and invitations you request, and understand subscription usage and service reliability. We do not sell your data or use it for third-party advertising.

Data is stored with our infrastructure providers Supabase (database, Mumbai region) and Vercel (hosting). We also use Razorpay for web payments, Google Play and Apple for mobile payments, RevenueCat for mobile subscription validation and analytics, Resend for transactional email, Google and Apple for supported sign-in methods, and Expo and platform notification services for app push notifications. We use Google's barcode-scanning services for scanning and related diagnostics. Providers may process data outside India. Connections to our services use encryption in transit. We share information with service providers to perform these functions and with other people when you publish content, share it, or use a feature that sends it to them, such as an order sent to a seller.

We use cookies only to keep you signed in and remember basic preferences (like your language and active store). We do not use advertising or cross-site tracking cookies.

We keep your data while your account is active. When a seller closes an account, we erase mutable profile, customer, loyalty, marketing, and storefront data and unlink team access. Issued invoices and the minimum sales, payment, ledger, fulfilment, and audit evidence required by tax, dispute, or fraud-prevention rules may be retained with restricted access. A signed-in seller can review the exact impact and use the account deletion page for immediate closure, or write to support@lokmilo.com from their registered email or phone if they cannot sign in.

You can also request correction or deletion of personal pages, invitation data and subscription-provider records through support@lokmilo.com. Some transaction records must be retained for legal, accounting, dispute or fraud-prevention purposes. Deleting your LokMilo account does not automatically cancel a subscription managed by Google Play or Apple; cancel it in that store's subscription settings as well.

Already requested deletion? Enter your receipt code on the deletion status page to check progress without signing in.

Customer details a seller records (khata balances, phone numbers, order history) are controlled by that seller's business. Sellers must use them only to serve their customers and must honour customer requests to correct or delete their information.

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it, as provided under applicable Indian data protection law. For any such request — or any privacy complaint — write to our Grievance Officer at support@lokmilo.com with the subject “Privacy”. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

If we change this policy, the new version appears here with an updated date. For any privacy question or request, contact support@lokmilo.com.