Refund & Cancellation Policy

LokMilo's paid plans (see Pricing) may be bought on the web through Razorpay or in the mobile app through Google Play Billing or Apple's App Store. The purchase screen states the billing period and renewal terms. A one-time annual web purchase does not auto-renew. Web monthly subscriptions through Razorpay renew automatically. The business owner can cancel them from Settings → Plan. An active paid month continues until its end, and cancellation stops future renewals. If renewal has already failed and no paid time remains, cancellation stops further collection attempts. Mobile monthly and annual subscriptions renew automatically unless cancelled through the store where you subscribed. Uninstalling the app or deleting your LokMilo account does not cancel a store subscription.

For a one-time annual web purchase through Razorpay, if you upgraded by mistake or the plan is not working out, write to support@lokmilo.com within 7 days of payment and we will refund the full amount. Approved refunds are made to the original payment method, normally within 5–7 business days of approval (bank timelines can add a few days).

After 7 days, that yearly web fee is non-refundable, but your plan stays active until its expiry date and simply lapses to the free plan afterwards.

For a monthly web subscription, contact support@lokmilo.com with your payment reference to request a refund or report an incorrect, duplicate or disputed charge. We review these requests under applicable law. Cancelling renewal does not itself refund an earlier payment.

For Google Play or Apple purchases, refund eligibility and processing follow that store's rules and applicable law. Request a refund through Google Play or Apple. Cancelling renewal normally leaves access through the paid period; it is not a refund request. Contact support@lokmilo.com if you need help identifying a purchase.

For Razorpay payments, if money was debited but your plan did not activate, the payment usually reverses automatically through Razorpay within a few business days. If your plan is still not active or the amount has not returned within 7 days, contact support@lokmilo.com with your payment reference and we will resolve it.

For a mobile store purchase that did not activate, use Restore purchases in the app and contact support@lokmilo.com with the store's order reference if access is still missing. Do not buy the plan again while the first purchase is unresolved.

Products and services you buy from an individual store on LokMilo (for example yourshop.lokmilo.com) are sold by that store, and you pay that seller directly. Refunds, replacements, and cancellations for those orders are handled by the seller under their own policy — please contact the store first. If you cannot reach a seller, write to support@lokmilo.com and we will help connect you.

For any refund or cancellation request, email support@lokmilo.com with the phone number or email your account is registered with and, for payment issues, the order or payment reference from Razorpay, Google Play or Apple. Never send payment-card details, passwords or one-time sign-in codes.