How to take online orders for your shop without a delivery app
5 min read
Your regular customers already phone you or send a WhatsApp message to order. The trouble starts after that: reading a long message, checking prices, writing the list on paper and remembering who asked for what. A link to your own shop page fixes that, without putting your shop on a marketplace.
What a shop link does
A customer opens your link on their phone. They see your items, prices and photos, pick what they need and send the order. The order comes into your Orders list and your phone gets a notification. The customer does not need to install anything.
Because the order arrives as a list, you are not reading a paragraph and guessing quantities. You see each item, how much and the total.
Set it up in one evening
- Create your store and pick a look made for your kind of shop. There are designs for grocery stores, restaurants, salons, hotels and many more on the store designs page.
- Add your items with prices and photos. Choose how you sell each one: per kilo, per gram, per packet, per piece or per service.
- Say whether you deliver or customers pick up, and write your timings. Customers should know this before they order.
- Copy your shop link. It looks like rajustores.lokmilo.com.
Where to share your link
- Your WhatsApp status and the groups where your customers already are.
- Printed on your bills, posters and visiting cards.
- Your Instagram or Facebook page.
- Your Google Business Profile, so people who search for your shop can order from the result. LokMilo shows you every step to add it.
Tell your regulars in person the next time they come in. One sentence at the counter does more than any poster.
Handling the orders
When an order arrives, check that you have everything, pack it and deliver it or keep it ready for pickup. If something is out of stock, call or message the customer before you pack, not after.
Online orders and counter bills both reduce your stock the moment you sell, so your item list stays correct for the next customer.
Small things that bring repeat orders
- Keep prices current. A wrong price on the link costs more trust than a missing item.
- Use real photos of your own items where you can.
- Reply quickly, even if it is only to say the order will come in the evening.
- Reward your regulars. For example: spend ₹10,000 and get ₹500 off. LokMilo counts what each customer spends and shows you who has earned it.
Create your free store and share the link with your first five customers this week.